Refund & Cancellation Policy

Refund & Cancellation Policy

1. Cancellation Policy

We understand that plans may change. Our cancellation policy is designed to be fair to both customers and our activity partners.

• Cancellations made 96 hours or more before the scheduled activity are eligible for a refund (90%).
• Cancellations made 48–96 hours before the activity will incur a 50% cancellation fee.
• Cancellations made less than 48 hours before the activity are non-refundable.

Once the vendor/guide details have been shared (typically 48 hours before the activity), cancellation charges may apply as per the above policy.

2. No-Show Policy

• If a customer fails to show up at the scheduled time and location, no refund will be provided.
• Late arrivals may result in missed activities without any refund.

3. Rescheduling Policy

• Rescheduling requests must be made at least 96 hours in advance.
• Rescheduling is subject to availability of the activity/booking.
• Only one-time rescheduling is allowed per booking.

4. Weather & Safety Cancellations

• In case of bad weather, natural hazards, or safety concerns, the activity may be cancelled or postponed by us or the vendor.
• In such cases, customers will be offered:
  • A full refund, OR
  • An option to reschedule

Safety decisions are final and taken in the best interest of all participants.

5. Refund Processing

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during booking.
• Any payment gateway charges (if applicable) may be deducted.

6. Vendor Responsibility

• Guide/Pilot/Instructor details are shared 2 days before the activity.
• After professional assignment, coordination is expected directly with the professional for logistics.
• We are not responsible for delays caused by unforeseen local conditions, but we will assist wherever possible.

7. Customer Responsibility

• Customers must arrive on time at the specified location.
• Valid ID card and booking confirmation details may be required.
• Participants must follow all safety instructions provided by the vendor.

8. Contact for Cancellation

For cancellations or support, please contact us at:

📧 Email: adventureinhimalaya@gmail.com
📞 Phone: +91-9857547200

9. Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on this page.

By booking an activity, you agree to this Refund & Cancellation Policy.