{"id":11,"date":"2026-04-29T12:50:27","date_gmt":"2026-04-29T12:50:27","guid":{"rendered":"https:\/\/adventureinhimalaya.in\/bookings\/?page_id=11"},"modified":"2026-04-29T12:50:27","modified_gmt":"2026-04-29T12:50:27","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/adventureinhimalaya.in\/bookings\/refund_returns\/","title":{"rendered":"Refund &amp; Cancellation Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund &amp; Cancellation Policy<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Cancellation Policy<\/h2>\n\n\n\n<p>We understand that plans may change. Our cancellation policy is designed to be fair to both customers and our activity partners.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellations made <strong>96 hours or more before the scheduled activity<\/strong> are eligible for a <strong>refund (90%)<\/strong>.<\/li>\n\n\n\n<li>Cancellations made <strong><strong>48<\/strong><\/strong>&#8211;<strong>96 hours before the activity<\/strong> will incur a <strong>50% cancellation fee<\/strong>.<\/li>\n\n\n\n<li>Cancellations made <strong>less than 48 hours before the activity<\/strong> are <strong>non-refundable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>Once the vendor\/guide details have been shared (typically 48 hours before the activity), cancellation charges may apply as per the above policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. No-Show Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a customer <strong>fails to show up<\/strong> at the scheduled time and location, <strong>no refund will be provided<\/strong>.<\/li>\n\n\n\n<li>Late arrivals may result in missed activities without any refund.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Rescheduling Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rescheduling requests must be made <strong>at least 96 hours in advance<\/strong>.<\/li>\n\n\n\n<li>Rescheduling is subject to <strong>availability<\/strong> of the activity\/booking.<\/li>\n\n\n\n<li>Only <strong>one-time rescheduling<\/strong> is allowed per booking.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Weather &amp; Safety Cancellations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In case of <strong>bad weather, natural hazards, or safety concerns<\/strong>, the activity may be cancelled or postponed by us or the vendor.<\/li>\n\n\n\n<li>In such cases, customers will be offered:\n<ul class=\"wp-block-list\">\n<li>A <strong>full refund<\/strong>, OR<\/li>\n\n\n\n<li>An option to <strong>reschedule<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Safety decisions are final and taken in the best interest of all participants.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Refund Processing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed within <strong>5\u20137 business days<\/strong>.<\/li>\n\n\n\n<li>Refunds will be issued to the <strong>original payment method<\/strong> used during booking.<\/li>\n\n\n\n<li>Any payment gateway charges (if applicable) may be deducted.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Vendor Responsibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Guide\/Pilot\/Instructor details are shared <strong>2 days before the activity<\/strong>.<\/li>\n\n\n\n<li>After professional assignment, coordination is expected directly with the professional for logistics.<\/li>\n\n\n\n<li>We are not responsible for delays caused by unforeseen local conditions, but we will assist wherever possible.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Customer Responsibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers must arrive on time at the specified location.<\/li>\n\n\n\n<li>Valid ID card and booking confirmation details may be required.<\/li>\n\n\n\n<li>Participants must follow all <strong>safety instructions<\/strong> provided by the vendor.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact for Cancellation<\/h2>\n\n\n\n<p>For cancellations or support, please contact us at:<\/p>\n\n\n\n<p>\ud83d\udce7 Email: <a href=\"mailto:support@yourwebsite.com\"><strong>adventureinhimalaya@gmail.com<\/strong><\/a><br>\ud83d\udcde Phone: +91-9857547200<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Policy Updates<\/h2>\n\n\n\n<p>We reserve the right to modify this policy at any time. Changes will be updated on this page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>By booking an activity, you agree to this Refund &amp; Cancellation Policy.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Cancellation Policy 1. Cancellation Policy We understand that plans may change. Our cancellation policy is designed to be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":336,"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/pages\/11\/revisions\/336"}],"wp:attachment":[{"href":"https:\/\/adventureinhimalaya.in\/bookings\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}